Returns & Exchanges

*NOTE: All orders placed from December 3, 2024 to December 31, 2024 may be returned or exchanged until January 15.

You have a period of 14 calendar days from receipt of the order to request the return or exchange of any item.

For a product to be considered returnable, it must be in the same condition as when purchased, unused and with all original packaging.

To initiate a return please access the following link by filling in the text boxes with the order ID and the purchase email:
https://returns.itsrever.com/noaharmon

To initiate a size change send an email to shoponline@noaharmon.com

Our customer service team will handle it quickly and efficiently.

CHANGES

WHAT IS THE COST?

SPAIN PENINSULA:

The first size change or return is free for orders from mainland Spain*.
In the event of a size change and the customer is not satisfied, the cost of the change/return will be borne by the customer to our headquarters. Orders with postage due will not be accepted. The return will be made by  https://returns.itsrever.com/noaharmon .

Changes to orders from the Balearic Islands, Europe, the United Kingdom and the United States will always be the responsibility of the customer. Regardless of whether it is the first exchange, it must be made by certified mail. The customer must request the return (explained below) and it must be accepted by the Customer Service team as long as it is within the deadline. The customer must send all the required data and information to shoponline@noaharmon.com

HOW DO I REQUEST A CHANGE?

SPAIN PENINSULA

To request the change and for it to be made effective, you must send an email to shoponline@noaharmon.com indicating:

· Order number

· Product to be returned and desired product (reference and size)

· Information on reasons for the change (we would appreciate it if you could explain them to us  in detail in order to improve the shopping experience as much as possible)

· Attach delivery and collection address

· Prepare the package in its original packaging as it was received

We will then place the order and one of our delivery people will deliver the new order to your home at the same time as collecting the old order at no cost to you.

*To be able to request a return/exchange, it must be taken into account that the item must ALWAYS be and arrive in perfect condition to our headquarters, without having been used and with all its original packaging.

*If the product to be exchanged is different from the one requested in the first order, a new order for the desired product must be placed on the website and we will refund the first order immediately. In addition, you must inform us via email, providing the information required to process the changes.

BALEARIC ISLANDS, EUROPE, UNITED KINGDOM AND UNITED STATES

To request the change and for it to be made effective, you must send an email to shoponline@noaharmon.com indicating:

HOW SHOULD I PREPARE MY ORDER FOR RETURN?

To make a return or exchange, it must be in its original packaging as it was received (please! Be responsible with the environment). Remember that it must be in perfect condition and unused.

WHEN WILL I BE RECEIVED THE REFUND FOR MY ORDER?

Once the order has arrived at our headquarters, it has been checked and verified that it is NOT used and has no defects, the return will be accepted. The refund period for the product will always be made as soon as possible and within a maximum of 30 days and will be made using the same method used for payment. In any case, don't worry, in practice we usually make refunds at the same time as we check the correct condition of the product :)

Please note that the speed of payment will also depend on your bank.

If you need support or have any questions, the Customer Service team is always happy to help, write to help@itsrever.com or shoponline@noaharmon.com.