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Returns & Exchanges
What is the cost of changing/returning my order?
The first change of size or return of the model is free for orders from Spain Peninsula*.
In the event that the size change occurs and the customer is not satisfied, the cost of the return will be borne by the customer to our headquarters. Postage due orders will not be accepted. The return at the customer's expense must be made by certified ordinary mail. The customer must send the return tracking number to shoponline@noaharmon.com.
In case you want to change for another model, the customer must request the return and place a new order on the web.
Procedure for returns of orders from the Balearic Islands, Canary Islands and the rest of Europe (France, Germany, Greece, Austria, Hungary, Belgium, Ireland, Bulgaria, Italy, Czech Republic, Latvia, Lithuania, Croatia, Luxembourg, Denmark, Slovakia, Netherlands, Slovenia, Poland, Estonia, Romania, Finland):
*The changes/returns of orders from the Balearic Islands will always be borne by the customer. Regardless of being the first change or return. It must be done by regular certified mail. The customer must request the return (explained below) and it must be accepted by the Customer Service team as long as it is within the deadline. The customer must send the return tracking number to shoponline@noaharmon.com.
* Changes / returns of orders from the Canary Islands will always be borne by the customer. Regardless of being the first change or return. It must be done by regular certified mail. The customer must request the return (explained below) and it must be accepted by the Customer Service team as long as it is within the deadline. The customer must send the return tracking number to shoponline@noaharmon.com.
*The changes/returns of orders from the European countries mentioned at the beginning, will always be borne by the customer. Regardless of being the first change or return. It must be done by regular certified mail. The customer must request the return (explained below) and it must be accepted by the Customer Service team as long as it is within the deadline. The customer must send the return tracking number to shoponline@noaharmon.com.
The first change of size or return of the model is free for orders from Spain Peninsula*.
In the event that the size change occurs and the customer is not satisfied, the cost of the return will be borne by the customer to our headquarters. Postage due orders will not be accepted. The return at the customer's expense must be made by certified ordinary mail. The customer must send the return tracking number to shoponline@noaharmon.com.
In case you want to change for another model, the customer must request the return and place a new order on the web.
Procedure for returns of orders from the Balearic Islands, Canary Islands and the rest of Europe (France, Germany, Greece, Austria, Hungary, Belgium, Ireland, Bulgaria, Italy, Czech Republic, Latvia, Lithuania, Croatia, Luxembourg, Denmark, Slovakia, Netherlands, Slovenia, Poland, Estonia, Romania, Finland):
*The changes/returns of orders from the Balearic Islands will always be borne by the customer. Regardless of being the first change or return. It must be done by regular certified mail. The customer must request the return (explained below) and it must be accepted by the Customer Service team as long as it is within the deadline. The customer must send the return tracking number to shoponline@noaharmon.com.
* Changes / returns of orders from the Canary Islands will always be borne by the customer. Regardless of being the first change or return. It must be done by regular certified mail. The customer must request the return (explained below) and it must be accepted by the Customer Service team as long as it is within the deadline. The customer must send the return tracking number to shoponline@noaharmon.com.
*The changes/returns of orders from the European countries mentioned at the beginning, will always be borne by the customer. Regardless of being the first change or return. It must be done by regular certified mail. The customer must request the return (explained below) and it must be accepted by the Customer Service team as long as it is within the deadline. The customer must send the return tracking number to shoponline@noaharmon.com.
How do I request the change/return of my order?
Send an email to shoponline@noaharmon.com requesting the return and we will manage it as soon as possible.
Orders Spain Peninsula: In case of being the first change/return, the Customer Service team will confirm with you the collection address at a cost of €0 for you. In case of being the second change or return, our team will inform you about the address where to return your order, with the customer being responsible for the costs.
In order to request the return/exchange, it must be taken into account that the item will ALWAYS have to be present and arrive in perfect condition at our headquarters without having been used.
Balearic Islands, Canary Islands and rest of Europe orders: If the customer returns the order at their own expense and the order does not arrive at our headquarters (it is lost, etc…), the Noa Harmon brand is not responsible, and therefore will not pay the refund.
Orders Spain Peninsula: In case of being the first change/return, the Customer Service team will confirm with you the collection address at a cost of €0 for you. In case of being the second change or return, our team will inform you about the address where to return your order, with the customer being responsible for the costs.
In order to request the return/exchange, it must be taken into account that the item will ALWAYS have to be present and arrive in perfect condition at our headquarters without having been used.
Balearic Islands, Canary Islands and rest of Europe orders: If the customer returns the order at their own expense and the order does not arrive at our headquarters (it is lost, etc…), the Noa Harmon brand is not responsible, and therefore will not pay the refund.
In what period can I request the change / return of my order?
In order to request the exchange or return, it must be done within a maximum period of 14 working days from the purchase of the item . If this time is exceeded, no change or refund can be requested.
How should I prepare my order to return it?
To make the return or exchange, it must be done with its original packaging (please! Be responsible with the environment). Remember that it must be in perfect condition and without having been used.
In what term will I be paid for the return of the order?
Once the order has arrived at our headquarters, it is reviewed and verified that it is NOT used and has no damage, the return will be accepted. The product reimbursement period will be a maximum of 30 days and will be made in the same means used for payment. Keep in mind that the speed of the payment will also depend on your bank.
If you need support, the Customer Service team is always happy to help you, write to us at shoponline@noaharmon.com or contact us on WhatsApp 🙂
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